KFC Apologizes for Kristallnacht Chicken and Cheese Promotion

KFC has apologised for a push notification sent out via its app inviting German customers to celebrate the anniversary of the Nazi Kristallnacht pogrom against Jews by ordering fried chicken and cheese.

It sent the message to its customers on Wednesday, the 84th anniversary of the Night of Broken Glass in which Nazis led gangs in the torching, vandalising and ransacking of Jewish shops, businesses and synagogues across Germany. The event is seen as the beginning of the Nazis’ systematic attempt to annihilate Europe’s Jewish population.

KFC reached out to its customers with the message: “Commemorate Kristallnacht – treat yourself to more soft cheese and crispy chicken. Now at KFCheese!”


Around an hour later another message was sent with an apology, according to the Bild newspaper. “We are very sorry, we will check our internal processes immediately so that this does not happen again. Please excuse this error,” the message is reported to have said.

Germany takes the 9 November anniversary of Kristallnacht (the night of broken glass) seriously, with numerous memorial events and discussions scheduled to reflect the Nazis’ murder of more than six million Jewish people.

In a statement issued to Newsweek magazine, KFC Germany blamed the message on a bot. The fast food chain said the “automated push notification” was “linked to calendars that include national observances”.


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