NBC is reporting “Over 32,000 AT&T outages were reported by customers at about 4 a.m. ET Thursday. Reports dipped then spiked again to more than 50,000 around 7 a.m., with most issues reported in Houston, Chicago, Dallas, Los Angeles, and Atlanta, according to the site. That number surged to more than 71,000 just before 8 a.m. ET. A little over 1,100 T-mobile outages and about 3,000 Verizon outages were reported as of 7 a.m. Thursday.
It’s not clear what triggered the service disruption.
The outages left customers unable to place calls, send texts or use the internet on their mobile phones, prompting safety warnings from authorities.
According to AXIOS, warnings began going out about using 911. “
- The San Francisco’s Fire Department posted on X that it was aware of issues impacting AT&T customers’ ability to place 911 calls.
- “The San Francisco 911 center is still operational. If you are an AT&T customer and cannot get through to 911, then please try calling from a landline” or getting ahold of a “friend or family member who is a customer of a different carrier and ask them to call 911 on your behalf.”
- Similar warnings were issued from the Irving Police Department in Texas, the Prince William County Police Department in Virginia, and Chicago’s Office of Emergency Management & Communications.
Similarly, Chicago’s Office of Emergency Management & Communications, Virginia’s Prince William County police department and North Carolina’s Charlotte-Mecklenburg police department have issued warnings on X alerting the public about the outage while acknowledging some customers were briefly unable to contact 911.
Atlanta Mayor Andre Dickens said in a statement that the city is gathering information to assist in resolving the issue. “Atlanta’s e-911 is able to receive inbound and make outbound calls. We have received calls from AT&T customers that their cellular phones are in SOS mode,” Dickens said.
This story is being updated……